Questions & Answers
Welcome to Avazonia.com’s Help Center! Below are answers to the most common questions from our customers.
1. What is Avazonia.com?
Avazonia.com is an online tech store based in Ghana offering affordable smartphones, accessories, and electronics. We also provide nationwide delivery and secure payment options.
2. How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll be asked to provide your shipping details and choose a payment method.
3. What payment methods do you accept?
We accept:
Mobile Money (MTN, Vodafone, AirtelTigo)
Debit/Credit Cards
Bank Transfer (on request)
4. Is it safe to shop on Avazonia.com?
Yes, Avazonia.com uses secure SSL encryption to protect your personal and payment information. Your privacy is important to us.
5. How long does delivery take?
Accra & Tema: 1–2 business days
Other regions: 2–5 business days
Remote areas: Up to 7 days
You'll receive tracking updates once your order is dispatched.
6. Do you offer same-day delivery?
Same-day delivery is available in selected parts of Accra and Tema. Please contact us via WhatsApp for urgent orders.
8. Can I return a product?
Yes! We accept returns within 7 days of delivery for items that are unused, in original packaging, and in resalable condition. Visit our Returns Policy for details.
9. What if I receive a damaged or wrong item?
We’re sorry! Contact us within 24–48 hours with photos, and we’ll arrange a replacement or refund immediately.
10. Do you have a physical store?
Currently, we operate online only. But we offer fast delivery and excellent support to make shopping convenient and trustworthy.
11. How do I contact customer service?
You can reach us through:
Email: support@avazonia.com
WhatsApp: +233 [201500300]
Social Media: @AvazoniaCom